Cancellation & Refund Policy

Last updated: September 15, 2026

This policy explains how cancellations and refunds work for bookings made on this website with ALWANI TRAVEL (THAILAND) CO., LTD. ("Alwani"). The same policy applies to every activity. It forms part of our Terms of Service.

1. Free Cancellation and Full Refund

You can cancel a confirmed booking from My Bookings at least 24 hours before the activity starts. You then receive a full refund of the amount you paid: card and TrueMoney payments are refunded automatically at the moment you cancel, to the payment method you used, and PromptPay payments are refunded by bank transfer. If the booking was paid together with other bookings and a voucher or discount was applied, the refund is that booking's share of the amount paid, with the discount split in proportion. Some payments can only be refunded within a time limit — see section 4.

2. Less Than 24 Hours Before the Activity

You can still cancel a booking online less than 24 hours before the start time, but it is not refunded. Once the activity has started, the booking can no longer be cancelled. No-shows and late arrivals are not refunded.

3. If the Activity Is Cancelled

If we or the operator cancel an activity — for example because of weather or safety — you can choose a new date or a full refund.

4. How Refunds Are Paid

Refunds are made in Thai Baht (THB). Card and TrueMoney refunds are issued at the moment you cancel, back to the payment method you used: card payments go back to the same card (credit cards usually show the refund on the next statement; debit cards can take 30–60 days), and TrueMoney payments go back to your TrueMoney account. PromptPay payments can't be sent back through PromptPay, so we refund them by bank transfer: when you cancel, you give us the bank account or PromptPay number to pay, and we transfer the refund within 7 business days of receiving it. Some payments cannot be refunded even when you cancel in time: TrueMoney payments more than 30 days after payment, and card payments more than 365 days after payment (160 days for JCB, American Express and Diners Club).

5. Contact

To request a refund or ask about one, email contact@alwanitravel.com or call +66 82 419 2285 with your booking reference number. You can also reach us through our contact page.