Frequently Asked Questions

Can't find your answer here? Visit the Help Center for a fuller walkthrough, or reach out via our Contact page.

Booking

How do I make a booking?

Browse activities, choose your date and options, then complete checkout with one of our supported payment methods. You'll get a confirmation email once payment succeeds.

Where can I see my bookings?

All your bookings are listed at My Bookings. Open any booking to see its status and available actions.

What do the different booking statuses mean?

A booking can be pending, confirmed, cancelled, payment failed, refunded, or completed. The status is shown on the booking page.

Payment

What payment methods are accepted?

Credit / Debit Card, PromptPay, TrueMoney Wallet, Rabbit LINE Pay, ShopeePay, Alipay, and WeChat Pay. All amounts are charged in Thai Baht (THB).

My payment failed — what now?

Open the booking from My Bookings; a booking marked as payment failed offers an option to retry the payment.

Cancellations & refunds

What is the cancellation policy?

Each activity can set its own cancellation policy, shown on the activity page and on your booking. Where an activity doesn't set one, the default policy is: free cancellation up to 24 hours before the activity starts, with bookings inside that window no longer cancellable online.

How do I cancel a booking?

Open the booking from My Bookings. A "Cancel Booking" option is available while the booking is confirmed.

On the day

What do I need to show the operator?

Your voucher — the PDF attached to your confirmation email. It carries the reference number the operator checks, along with your pickup or meeting point. Show it printed or on your phone; it works offline once downloaded.

I can't find my voucher — can I get another?

Your voucher is always available at My Bookings: open the booking and choose to view or print it. The confirmation email is sent once, when your payment succeeds, so check your spam folder if it isn't in your inbox.

Account

I haven't received my email verification link.

Visit Verify Email to request or complete verification.

I forgot my password.

Go to Forgot Password and follow the steps to reset it.

I have a question this page doesn't answer.

Check the Help Center for more detail, or contact us via our contact page, email contact@alwanitravel.com, or call +66 96 395 7175.