Help Center

This page walks through how booking works, how to manage an existing booking, and where to go if you're stuck. For specific questions, check our FAQ first — most things are answered there.

How booking works

Browse activities, pick a date and options at checkout, and pay with one of our supported payment methods. Once payment succeeds, you'll receive a confirmation email with your voucher, and the booking appears under My Bookings.

Managing a booking

All of your bookings are listed at My Bookings. Open a booking to see its status, the activity details, and the actions available for that booking:

• Confirmed and completed bookings show a QR code and a reference number — this is your voucher. You can also re-send the voucher email from the booking page.
• Confirmed bookings can be cancelled from the booking page, subject to the cancellation policy shown there.
• If a payment failed, the booking page offers a way to retry the payment.

Payment options

Checkout accepts Credit / Debit Card, PromptPay, TrueMoney Wallet, Rabbit LINE Pay, ShopeePay, Alipay, and WeChat Pay. All payments are processed in Thai Baht (THB).

Cancellations & refunds

Cancellation terms can vary by activity — always check the cancellation policy shown on the activity page and on your booking. Where an activity doesn't set its own policy, the default is: free cancellation up to 24 hours before the activity starts, with cancellations inside that window possibly subject to charges.

What to bring on the day

Show the operator the QR code or reference number from your booking page or voucher email — either lets them look up your booking.

Account issues

If you need to verify your email, you can do so at Verify Email. Forgot your password? Start at Forgot Password, which will take you through resetting it.

Still stuck?

If you can't find what you need here or in the FAQ, reach out via our Contact page, email us at hello@alwani.com, or call +66 80 000 0000. For policy details, see our Terms of Use and Privacy Policy.